What's Happening
At AdTech

Essential Functions:

* Assists in all aspects of the sales order process, including, but not limited to: quotations, order entry, order changes, order acknowledgements, contract review, customer complaints, shipping and receiving documents, and filing customer information.

* Assists customers with sales inquiries, current order status, invoices, returns and other customer support as needed.

* Participate in daily production/planning meetings.

* Work closely with other internal teams to ensure customer requirements are handled accordingly

* Screen incoming calls and emails, responding independently when possible, and organizing critical items for review and action.

* Assist with trade show organization, as needed, and may occasionally travel to trade shows.

* Act as a custodian of corporate documents and records and understands the standards required for CUI, ITAR, EAR and export compliance.

* May compose and prepare confidential correspondence, reports, presentations, office forms, brochures and other documents.

* Aid in the preparation of the annual business plan.

* Create and maintain database and spreadsheet files.

* Greet scheduled visitors and escorts to the appropriate area or person.

* May prepare purchase requests on behalf of the Sales team. Register for access to customer required portals and completes necessary tasks for receipt/transmission of pertinent order information.

Other Responsibilities:

* Understand and follow all safety requirements.

* Comply with company policies and procedures.

* Effectively give and receive feedback; willingly ask questions and seek direction, as needed.

* Function well within a team environment and maintain an acceptable level of performance.

* Maintain an acceptable level of cleanliness in the work area.

* Exhibit professionalism when interacting with customers, both internally and externally.

* Present a professional, business-appropriate appearance in the office and when representing the company to customers or at business events.

* Perform other duties as assigned.

Education, Training, and Skills:

* Minimum of five years of customer service experience in a manufacturing environment.

* Two-year college degree or certification with emphasis in a business-related discipline; Four-year degree preferred.

* Proficiency in the use of Internet/Intranet systems and office software programs including M2M, Microsoft Word, Excel, PowerPoint and Outlook.

* Very high-level language skills (listening, speaking, reading, writing); well-developed presentations skills.

* High level math skills.

* Superior attention to detail.

* Excellent customer relations skills: professional appearance and telephone etiquette are essential.

* Requires the ability to prioritize and balance multiple ongoing tasks.

* Basic understanding of technology.

* Must be able to problem solve independently.

* Marketing skills for social media.

This position offers an engaging work environment where your communication skills can make a meaningful impact on our clients' experience. We value professionalism, attention to detail, and a proactive attitude in all our team members.

AdTech Ceramics offers a competitive salary and benefit package.